Terms & Conditions

RETURNS POLICY


Thank you for shopping with Vapoura Rum. We want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. Please read our returns policy carefully to ensure a smooth process in case you need to return or exchange your product.


1. Eligibility for Returns:

-We accept returns for unopened and undamaged items within 30 days of the delivery date.
-The product must be in its original packaging and condition.
-We cannot accept returns for products that have been opened, used, or tampered with.
-Returns are not applicable for products purchased during special sales events or promotions unless the product is faulty.



2. Process for Returns:

To initiate a return, please contact our customer service team on admin@vapourarum.com within 30 days of receiving your order.

-Provide your order number, details of the item you wish to return, and the reason for the return.
-Our customer service team will provide you with a return authorization and instructions on how to return the item.



3. Return Shipping:

-Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
-We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.



4. Inspection and Refund:
-Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above.
-If the return is approved, we will process your refund within [number of days] days of receiving the returned item.
-Refunds will be issued to the original method of payment used for the purchase.
Please note that shipping fees (if applicable) are non-refundable.



5. Exchanges:

-If you would like to exchange an item for a different one, please follow the returns process outlined above and indicate that you would like an exchange.
-Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund instead.

6. Damaged or Incorrect Items:
-In the rare event that you receive a damaged or incorrect item, please contact our customer service team immediately upon receipt.
-We will arrange for a replacement or refund, depending on your preference and the availability of the product.

7. Contact Us:
If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact our customer service team at admin@vapourarum.com

Please Note:
We reserve the right to refuse returns that do not meet the above criteria.
Any items returned without prior authorization may not be eligible for a refund or exchange.

Our returns policy is subject to change without prior notice.
Thank you for shopping with Vapoura Rum. We appreciate your business and strive to provide the best possible shopping experience for our customers.