Terms & Conditions

Vapoura x The Mandrake Terms & Conditions

1. Promoter
 This competition is run by Vapoura Rum [Vapoura Rum Ltd, 21 Brooklyn Road, Bath, Somerset, United Kingdom, BA1 6TE], the "Promoter."

2. Eligibility
 Entry is open to UK residents aged 18 or over only. Employees of Vapoura, The Mandrake, their immediate families, and anyone professionally connected to the promotion or its agencies are not eligible to enter. By entering, you confirm you are 18 or over.

3. How to enter
 No purchase necessary. To enter, submit your email address via the sign-up form linked in this email between July 20th at 9am and 23:59 on 2nd August 2026. One entry per person. Entries submitted after the closing time will not be counted.

4. The prize
 One winner will receive:

  • One night's stay for two at The Mandrake, London, in a Terrace Room, including breakfast for two

  • Two cocktails from the After Stories menu, redeemable in Waeska

  • A Vapoura collection featuring Chapter One and Chapter Two

  • A limited-edition After Stories vinyl

The prize is subject to availability and room type may vary depending on occupancy. Stay dates are subject to The Mandrake's availability and must be booked and taken by [insert expiry date, e.g. 3 months from winner notification]. The prize is non-transferable and non-exchangeable, and no cash alternative will be offered. If any element of the prize becomes unavailable, the Promoter reserves the right to substitute it with an item of equivalent value.

5. Winner selection and notification
 The winner will be selected at random from all valid entries after the closing date. The winner will be contacted by email on 7th August 2026 using the email address provided at entry. If the winner does not respond within 7 days of notification, the Promoter reserves the right to select an alternative winner.

6. Data use
 Entry data will be used to administer this competition and, where you've opted in, to send you future marketing communications from Vapoura. See our Privacy Policy [link] for full details on how your data is handled.

7. Publicity
 The winner may be asked to take part in reasonable publicity relating to the prize. Participation in publicity is optional and will not affect the prize itself.

8. Liability
 The Promoter is not responsible for any loss, damage, or injury arising from acceptance or use of the prize, except where caused by the Promoter's negligence. Nothing in these terms limits liability that cannot be excluded by law.

9. General
 The Promoter reserves the right to amend these terms or cancel the competition at any stage if necessary, for reasons outside its control. This promotion is not sponsored, endorsed, or administered by Instagram or Meta. These terms are governed by the laws of England and Wales.

 

Thank you for shopping with Vapoura Rum. We want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. Please read our returns policy carefully to ensure a smooth process in case you need to return or exchange your product.

1. Eligibility for Returns:

  • We accept returns for unopened and undamaged items within 30 days of the delivery date.
  • The product must be in its original packaging and condition.
  • We cannot accept returns for products that have been opened, used, or tampered with.
  • Returns are not applicable for products purchased during special sales events or promotions unless the product is faulty.

2. Process for Returns:

To initiate a return, please contact our customer service team on admin@vapourarum.com within 30 days of receiving your order.


  • Provide your order number, details of the item you wish to return, and the reason for the return.
  • Our customer service team will provide you with a return authorisation and instructions on how to return the item.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
  • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refund:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above.
  • If the return is approved, we will process your refund within [number of days] days of receiving the returned item.
  • Refunds will be issued to the original method of payment used for the purchase.
  • Please note that shipping fees (if applicable) are non-refundable.

5. Exchanges:

  • If you would like to exchange an item for a different one, please follow the returns process outlined above and indicate that you would like an exchange.
  • Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund instead.

6. Damaged or Incorrect Items:

  • In the rare event that you receive a damaged or incorrect item, please contact our customer service team immediately upon receipt.
  • We will arrange for a replacement or refund, depending on your preference and the availability of the product.

7. Contact Us:

If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact our customer service team at admin@vapourarum.com

Please Note:
We reserve the right to refuse returns that do not meet the above criteria.
Any items returned without prior authorization may not be eligible for a refund or exchange.

Our returns policy is subject to change without prior notice.
Thank you for shopping with Vapoura Rum. We appreciate your business and strive to provide the best possible shopping experience for our customers.